Gloria Gravlin resumes & CV records
Resumes
Senior Manager, Platform Process Engineering
Location:
Las Vegas, NV
Industry:
Financial Services
Work:
Capital One
- Las Vegas, Nevada Area since May 2012
Sr. MIS Analyst HSBC - Las Vegas, Nevada Area Aug 2007 - Apr 2012
Assistant Vice President - Global Retention & Sales HSBC - Las Vegas, Nevada Area Oct 2004 - Aug 2007
Unit Manager - Operations HSBC Card Services Apr 2002 - Sep 2004
Technical Writer HSBC Card Services Aug 2000 - Mar 2002
Sr. Account Manager
Sr. MIS Analyst HSBC - Las Vegas, Nevada Area Aug 2007 - Apr 2012
Assistant Vice President - Global Retention & Sales HSBC - Las Vegas, Nevada Area Oct 2004 - Aug 2007
Unit Manager - Operations HSBC Card Services Apr 2002 - Sep 2004
Technical Writer HSBC Card Services Aug 2000 - Mar 2002
Sr. Account Manager
Education:
University of Nevada-Las Vegas 1998 - 2000
Clark Atlanta University 1997 - 1998
Clark Atlanta University 1997 - 1998
Skills:
Credit Cards, Analytics, Relationship Management, Call Center, Business Analysis, Business Relationship Management, Process Improvement, Risk Management, Project Management, Call Centers, Sales, Customer Retention, Program Management, Coaching, Vendor Management, Business Process Improvement, Banking, Management, Financial Services, Strategy, Leadership, Customer Service, Analysis, Change Management, Team Leadership, Training, Team Management, Business Process Management, Credit, Portfolio Management, Sdlc, Team Building, Microsoft Office, Strategic Planning
Interests:
Social Services
Education
Education
Languages:
English
French
French
Certifications:
Certified Scrum Master
Business Process Management Certification
Enterprise Risk Management Fundamentals Certification
Business Process Management Certification
Enterprise Risk Management Fundamentals Certification