Work:
Washington Automall
Service and Parts Director
#1 Cochran
May 2010 - Sep 2011
Service and Parts Director
Dealer Pro Training Solutions
May 1, 2005 - Apr 1, 2010
Senior Fixed Operations Specialist
Jack Be Quick Carwash Roadrunner Automotive Service
May 1998 - Mar 2005
Owner
Airport Automall
Jun 1990 - Jun 1997
Director of Fixed Operations
Education:
General Motors Service and Parts College 1986 - 1987
Northwood University 1978 - 1981
Bachelors, Bachelor of Business Administration, Marketing, Business
Skills:
Operations Management, Warranty, Product Development, Automotive, New Business Development, Dealers, Parts, Profit, Project Planning, Sales, Strategic Planning, Customer Service, Training, Fleet Management, Analysis, Dealer Management, Business Planning, Customer Satisfaction, Forecasting, Process Improvement, Budgets, Team Leadership, Negotiation, Coaching, Sales Management, Marketing, Purchasing, Continuous Improvement, Vehicles, Marketing Strategy, Retail, Team Building, Management, Customer Retention, Sales Process, Account Management, B2B, Automotive Aftermarket, Automotive Repair, Leadership, Inventory Management, Pricing, Automobile, Sales Operations