Location:
5103 Chardonnay Dr, Coral Springs, FL 33067
Work:
Sitel
Jun 2007 - Dec 2010
Director - Account Operations
Sitel
Jun 2007 - Dec 2010
Vp, Operations
Sitel
2003 - 2007
Senior Operations Manager
Ge Capital
2001 - 2003
Client Operations Manager
Stream Global Services
2001 - 2001
Training Manager
Stream Global Services
2000 - 2001
Operations Manager
Verizon Business
2000 - 2000
Customer Serivce Manager
Verizon Business
1999 - 2000
Business Manager
Education:
Unm Anderson School of Management 1994 - 1999
Skills:
Outsourcing, Operations Management, Performance Management, Leadership, Call Centers, Management, Customer Experience, Contact Centers, Bpo, Vendor Management, Workforce Management, Customer Service, Service Delivery, Call Center Development, Process Improvement, Team Management, Crm, Call Center, Training, Customer Satisfaction, Inbound Marketing, Account Management, Change Management, Offshoring, Six Sigma