Work:
AT&T
Jun 2001 - Nov 2010
Telecommunications Manger
AT&T
- Worthington, OH Jan 2001 - May 2001
Trainer
AT&T
- Worthington, OH Jan 1999 - Dec 2000
Customer Sales and Service Specialist
Education:
Franklin University 2006 - 2006
BS, Computer Science
Capital University 1990 - 1994
B.A., BUSINESS MANAGEMENT
Skills:
Training, Management, Sales, Telecommunications, Call Centers, Team Building, Customer Service, Troubleshooting, Customer Satisfaction, Coaching, Project Management, Microsoft Office, Team Leadership, Salesforce.com, Customer Retention, Program Management, Process Improvement, Software Documentation, Networking, Vendor Management, Customer Experience, Security, Analysis, Outlook, Call Center, Microsoft Office Suite, Microsoft Windows, Access, Pc, Wireless Networking, Remote Access, Cmd Line Troubleshooting, Xdsl Products and Technologies, Desktop User Support For It and Telecom, Cp Sos, Multi Line Phone Systems, Business Results and Reporting Analysis, Revenue Generation and Cost Control, Microsoft Outlook Email Configuration, Call Center Management, Customer Escalation Management, Schedule Adherence Management, Sox Audit and Compliance, Team Management, Labor Relations Policy Administration, Labor Union Grievance Resolution
Certifications:
Network+
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