Industry:
Information Technology And Services
Work:
falconwood, Inc
since Mar 2009
Senior Analyst
EDS, an HP Company
May 2008 - Mar 2009
Project Analyst Sr.
Electronic Data Systems
May 2006 - May 2008
Project Manager Sr.
Electronic Data Systems
Dec 2004 - May 2006
Enterprise Customer Service Manager, Knowledge Base Manager
Electronic Data Systems
Dec 2004 - May 2006
Enterprise Client Advocate
EDS
2001 - 2006
Help Desk Operations Mgr
Electronic Data Systems
Sep 2003 - Dec 2004
Operations Manager NMCI USMC/MC
Electronic Data Systems
Feb 2004 - Jun 2004
Consultant – Assessments
Electronic Data Systems
Jul 2001 - Sep 2003
Operations Manager of Help Desk
Verizon Data Services
Nov 1999 - Jun 2001
Help Desk Supervisor – Quality Assurance
Various Car Dealerships
Jul 1978 - Sep 1999
Service Manager
Education:
Examination Institute For Information Science 2008 - 2008
Skills:
Itil, Program Management, Team Leadership, Software Documentation, Integration, Management, Leadership, Pmo, Project Management, Process Improvement, It Service Management, Six Sigma, Requirements Analysis, Incident Management, Security, It Management, Information Technology, Visio, Training, Security Clearance, Call Center, Service Desk, System Deployment, Pmp, Enterprise Software, It Operations, Call Centers, Sla, Quality Assurance, Sharepoint, Service Management, Service Delivery, Troubleshooting, Business Process Improvement, Disaster Recovery, Vendor Management, Analysis, Project Portfolio Management, Enterprise Architecture, Business Process, Help Desk Support, Customer Service, Sdlc, It Strategy, Start Ups, Customer Satisfaction, Bmc Remedy, Ms Project, Customer Relations
Interests:
Fluent In American Sign Lanaguage
Teaching Investing