Work:
Amnet Technology Solutions
May 2016 - Sep 2017
Service Desk Supervisor
Pepsico
May 2016 - Sep 2017
Infrastructure Operations Analyst
Viacom
Jun 2014 - May 2016
Service Desk Supervisor
Viacom
Oct 2012 - Jun 2014
Technical Service Administrator - Team Lead
Viacom
Oct 2007 - Oct 2012
Technical Service Administrator
Viacom
Jan 2004 - Oct 2007
Technical Support Representative
Ibm
Oct 2000 - Dec 2003
Technical Service Specialist
Skills:
Technical Support, Active Directory, Troubleshooting, Microsoft Office, Windows 7, Project Management, Customer Service, System Administration, Windows, Windows Xp, Itil, Team Leadership, Sharepoint, Management, Networking, Windows Server, Security, Computer Hardware, Information Technology, Microsoft Exchange, Help Desk Support, Disaster Recovery, It Management, Blackberry, Blackberry Enterprise Server, Process Improvement, Software Installation, It Operations, Network Administration, Dns, Scripting, Call Centers, Outlook, Administration, Windows Vista, Training, Service Delivery, It Service Management, Analysis, Laptops, Operating Systems, Data Center, System Deployment, Software Documentation, Hardware, Vpn, Servers, Microsoft Technologies, Ftp
Certifications:
Apple Certified Support Professional 10.13
A+ Certified Service Technician
Network+ Certified Professional