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James L Hajj, 57435 Arbor Creek Overlook, Roswell, GA 30076

Known as:
James L Hall James L Rajj

James Hajj Phones & Addresses

435 Arbor Creek Overlook, Roswell, GA 30076    770-4429802   

Kennett Square, PA   

3542 London Rd, Chamblee, GA 30341    770-4584493   

Atlanta, GA   

Swarthmore, PA   

Mobile, AL   

Decatur, GA   

Work

Position: Machine Operators, Assemblers, and Inspectors Occupations

Education

Degree: Associate degree or higher
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Mentions for James L Hajj

Publications & IP owners

Us Patents

Method, System, And Computer Program Product For Providing Web-Based Quality Assessment, Tracking, And Reporting Services For Call Monitoring

US Patent:
7460660, Dec 2, 2008
Filed:
Dec 14, 2006
Appl. No.:
11/610700
Inventors:
James L. Hajj - Chamblee GA, US
Scott M. Berger - Atlanta GA, US
Assignee:
AT&T Intellectual Property, I, L.P. - Wilmington DE
International Classification:
H04M 3/523
US Classification:
37926506, 37926509
Abstract:
A method, system, and computer program product for providing web-based quality assessment, tracking, and reporting services for call monitoring are provided. The method includes presenting a main menu of user-selectable options via the evaluation services system over the web-based network. The user selectable options include a call monitoring option for requesting an evaluation of a call representative and a search option for searching completed call monitoring forms resulting from call monitoring sessions. The method also includes receiving a selection from the user-selectable options and presenting to a call monitor system, in response to selection of the call monitoring option, a call monitor form template over the web-based network.

Method, System, And Storage Medium For Providing Web-Based Quality Assessment, Tracking, And Reporting Services For Call Monitoring

US Patent:
7203305, Apr 10, 2007
Filed:
Aug 25, 2003
Appl. No.:
10/648424
Inventors:
James L. Hajj - Chamblee GA, US
Scott M. Berger - Atlanta GA, US
Assignee:
BellSouth Intellectual Property Corporation - Wilmington DE
International Classification:
H04M 3/00
H04M 5/00
US Classification:
37926506, 37926509
Abstract:
Embodiments of the invention relate to a method, system, and storage medium for providing web-based quality assessment, tracking, and reporting services for call monitoring. The method includes providing quality assessment services relating to call monitoring by presenting a call monitor form template over a web-based network to a call monitor system in response to a request to evaluate a call representative. The call monitor form template contains data entry fields for identifying a call being monitored, a customer initiating the call, and a call representative receiving the call. The call monitor form template also includes initiatives and scoring data fields for receiving evaluation data from the call monitor system. The method further includes receiving a completed call monitor form over the web-based network, and making the completed call monitor form accessible to authorized individuals over the web-based network. Other embodiments include a system and a storage medium.

Possible Relatives

Elias Hajj  Hatim M Hajj  Helen A Hajj  Joseph J Hajj  Kathleen M Hajj  Julie L Hajj  Nicole M Hajj  James V Johnson  James C Stamps  James E Stanage 

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