Inventors:
Scott G. Miller - Edgewater MD, US
Michael D. Napolin - Middletown DE, US
Janet A. MacDonald - Huntersville NC, US
Steve Belsito - Charlotte NC, US
Sandeep Vasudevan - San Antonio TX, US
Assignee:
Bank of America Corporation - Charlotte NC
International Classification:
G06Q 10/00
Abstract:
In certain embodiments, a method includes accessing (1) a first complaint record comprising data generated by a first system of record for an enterprise, and (2) a second complaint record comprising data generated by a second system of record for the enterprise, the second system of record operating independently from the first system of record. The method further includes determining an association between the first complaint record and the second complaint record by identifying common information from the first complaint record and the second complaint record. The method further includes storing, in association with one another, the first complaint record, the second complaint record, and the determined association between with the first complaint record and the second complaint record.
