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Janet F SilvaSaint Louis, MO

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Saint Louis, MO   

Ballwin, MO   

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Janet Silva Photo 46

Customer Service Supervisor And Project Manager At Village Of Wellington

Position:
Customer Service Supervisor and Project Manager at Village of Wellington
Location:
Jupiter, Florida
Industry:
Consumer Services
Work:
Village of Wellington - 12300 Forest Hill Blvd. since Mar 2012
Customer Service Supervisor and Project Manager
Michael Clark Architecture Oct 2011 - Dec 2012
Inspection Report Writer
PrideStaff 2011 - 2012
Customer Service Project Manager
Clerk and Comptroller Jun 2008 - Mar 2011
Operations Supervisor II
Personally Yours Staffing 2008 - 2009
Office Manager
Intel Corp Oct 2004 - Jun 2007
Service Desk – Supervisor/Service Delivery Manager
Intel Corp. Jan 1997 - Nov 2004
Call Center – IT Support Analyst
Education:
American River College 1991 - 1999
Associates, Drafting and Engineering Technology
Skills:
Call Center, Help Desk Management, Office Administration, Call Centers, Windows, ITIL, Help Desk Support, SharePoint, Management, Process Improvement, IT Service Management, Disaster Recovery, System Administration, Hardware, Project Management, Customer Service, Program Management, Leadership, Troubleshooting, Project Planning, Customer Satisfaction
Interests:
-Currently looking into UOP for BS in Management -Attended Numerous Seminars, Workshops and Courses from ICMI - Incoming Calls Management Institute, ICCM – International Contact Center Management, and HyperQuality – Quality Management
Honor & Awards:
-Alumni (Honor Student) at American River College
Janet Silva Photo 47

Janet Silva

Location:
United States
Janet Silva Photo 48

Janet Silva

Location:
United States
Work:
Family Service Association Jan 2005 - Jan 2006
Administrative Assistant
Education:
Career Point College 2009 - 2011
associates, Administrative Assisting
Janet Silva Photo 49

Janet Silva

Location:
Antilles néerlandaises

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