Location:
3148 Esther Dr, Cincinnati, OH 45213
Work:
Cincinnati Children's Hospital Medical Center
Jun 2013 - Sep 2015
Strategic Project Manager
Trihealth
Jun 2013 - Sep 2015
Director, Patient Experience
Cincinnati Children's Hospital Medical Center
Jul 2011 - Jun 2013
Senior Specialist, Project Management
Cincinnati Children's Hospital Medical Center
Nov 2007 - Jul 2011
Mental Health Specialist Ii
St. Aloysius Orphanage
May 2007 - Nov 2007
Behavioral Health Case Manager
Devereux
May 2005 - Apr 2007
Utilization Manager
Malachi Middletown Adolescent Leaders Achieve
Aug 2003 - May 2005
Service Coordinator
Education:
Xavier University 2008 - 2011
Masters, Master of Arts, Health Services
Miami University 1999 - 2004
Bachelors, Bachelor of Science, Social Work
Skills:
Leadership, Optimizing Patient Satisfaction, Quality Management, Project Execution, Service Excellence, Building Customer Loyalty, Employee Engagement, Epic Systems, Database Management, Behavioral Health, Patient Experience, Clinical Research, Data Analysis, Customer Satisfaction, Mental Health, Predictive Analytics, Relationship Management, Hospitals, High Reliability, Healthcare, Team Leadership, Process Improvement, Data Quality, Strategic Planning, Strategy, Medicare/Medicaid Reimbursement, Innovation, Team Facilitation, Clinical, Focus Groups, Healthcare Information Technology, Service Quality, Child Hcahps, Hcahps, Change Management, Project Implementation, Project Planning, Inpatient, Care Continuum, Culture, Quality Improvement, Project Management, Healthcare Management, Database Admin, Project Delivery, Brand Loyalty
Interests:
Social Services
Children
Civil Rights and Social Action
Education
Poverty Alleviation
Science and Technology
Arts and Culture
Health