Location:
460 north University Ave, Provo, UT 84601
Work:
Cleantelligent Software
Nov 2015 - Feb 2016
Vice President of Operations
Entrata
Nov 2015 - Feb 2016
Customer Success Manager
Cleantelligent Software
Nov 2012 - Nov 2015
General Manager
Cleantelligent Software
Apr 2011 - Nov 2012
Customer Support Manager
Cleantelligent Software
Aug 2010 - Apr 2011
Customer Support Representative
Covetrus
Aug 2010 - Apr 2011
Senior Product Manager
Education:
University of Utah 2017 - 2019
Master of Business Administration, Masters
Brigham Young University 2004 - 2010
Bachelors, Bachelor of Arts, Spanish
Skills:
Customer Service, Customer Retention, Translation, Interpretation, Writing, Project Management, Salesforce.com, Conflict Resolution, Process Improvement, Process Management, Technical Writing, Technical Support, Customer Satisfaction, Leadership, Training, Windows, Creative Writing, Team Leadership, Client Retention Programs, Webinars, Microsoft Office, Direct Sales, Sales, Quality Assurance, Account Management, Marketing, Operations Management, Team Building, Sales Process, Public Speaking, Marketing Strategy, Crm, Contract Negotiation, Sales Presentations, Sales Operations
Certifications:
Building Customer Loyalty
Project Management Fundamentals
Managing Small Projects
Leadership Fundamentals
Conflict Resolution Fundamentals
Leading Productive Meetings
Managing Project Schedules
Managing Project Stakeholders
Developing Project Requirements
Preventing Scope Creep
Leading Productive One-On-One Meetings
Delegating Tasks To Your Team
Coaching and Developing Employees
Managing Teams
Office 365: Excel Essential Training
Powerpoint 2016 Essential Training
Outlook 2016 Essential Training
Data Visualization Fundamentals
Operations Management Fundamentals
Agile Project Management
Word 2016 Essential Training
Lynda.com, License 824D24
Lynda.com, License 58E3D8
Lynda.com, License D99Ec5
Lynda.com, License F4A939
Lynda.com, License Bee6Be
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Lynda.com, License 81Dd1C
Lynda.com, License 97F87F
Lynda.com, License 6C0C39
Lynda.com, License B3A816
Lynda.com, License 8Fe7Da
Lynda.com, License 08339F
Lynda.com, License B65035
Lynda.com, License A4F659
Lynda.com, License Fc590A
Lynda.com, License D67291
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Lynda.com, License F937Eb
Lynda.com, License 2357A7
Lynda.com, License 394D39
Lynda.com, License 6Bbd4B
License 824D24
License 58E3D8
License D99Ec5
License F4A939
License Bee6Be
License 5A946D
License 81Dd1C
License 97F87F
License 6C0C39
License B3A816
License 8Fe7Da
License 08339F
License B65035
License A4F659
License Fc590A
License D67291
License 907C0E
License F937Eb
License 2357A7
License 394D39
License 6Bbd4B