Jeremy Munn resumes & CV records
Resumes

Director, Program Management
Position:
Director, Program Management - Customer Service at Coinstar / Redbox
Location:
Bellevue, Washington
Industry:
Consumer Services
Work:
Coinstar / Redbox
- Bellevue, WA since Oct 2012
Director, Program Management - Customer Service T-Mobile - Bellevue, WA Sep 2010 - Oct 2012
Sr. Manager, Customer Experience T-Mobile - Bellevue, WA Nov 2008 - Sep 2010
Sr. Manager, Web Care & Social Media T-Mobile - Bellevue, WA Nov 2007 - Nov 2008
Manager, Product & Service Launch T-Mobile - Bellevue, WA Oct 2006 - Nov 2007
Manager, Handset Programs T-Mobile - Bellevue, WA Aug 2005 - Oct 2006
Sr. Analyst, Continuous Improvement T-Mobile - Bellevue, WA Jul 2004 - Aug 2005
Analyst II, Launch Strategy & Planning Caleb Consulting Group - Bellevue, WA Apr 1998 - Jul 2004
Financial Consultant
Director, Program Management - Customer Service T-Mobile - Bellevue, WA Sep 2010 - Oct 2012
Sr. Manager, Customer Experience T-Mobile - Bellevue, WA Nov 2008 - Sep 2010
Sr. Manager, Web Care & Social Media T-Mobile - Bellevue, WA Nov 2007 - Nov 2008
Manager, Product & Service Launch T-Mobile - Bellevue, WA Oct 2006 - Nov 2007
Manager, Handset Programs T-Mobile - Bellevue, WA Aug 2005 - Oct 2006
Sr. Analyst, Continuous Improvement T-Mobile - Bellevue, WA Jul 2004 - Aug 2005
Analyst II, Launch Strategy & Planning Caleb Consulting Group - Bellevue, WA Apr 1998 - Jul 2004
Financial Consultant
Education:
Seattle University 2004 - 2007
MBA University of Washington 1997 - 1999
BA, Business
MBA University of Washington 1997 - 1999
BA, Business
Skills:
Cross-functional Team Leadership, People Management, P&L Management, Budget Management, Vendor Management, Project Management, Program Management, Process Improvement, Customer Service, Financial Analysis, Launch Of New Products, Business Requirements, Social Media, Website Management, Customer Experience, IVR, Continuous Improvement, Call Center, Strategy Development, Operations Management, Six Sigma, Workforce Management, Contract Negotiation, Content Management, Knowledge Management, Forecasting, Project Planning, Business Process Design, Business Analysis, BPO, SOW, Management, Strategy, Call Centers, Budgets, Product Launch
Honor & Awards:
T-Mobile PEAK Achievement Award 2009
