Work:
Roomit By Cwt
Manager Client Experience, Client Experience and Operati
Carlson Wagonlit Travel
Manager, Call Routing Noram
Carlson Wagonlit Travel
Apr 2006 - Sep 2007
Manager - Call Center Technologies
Skills:
Call Centers, Disaster Recovery, Telephony, Management, Avaya, Call Center, Process Improvement, Vendor Management, Customer Service, Change Management, Telecommunications, Business Travel, Project Management, Travel Management, Team Building, Sabre, Travel Technology, Leadership, Coaching, Training, Project Planning, Online Travel, Customer Satisfaction, Customer Experience, Tourism, Workforce Management