Location:
984 Vineridge Run, Altamonte Springs, FL 32714
Industry:
Information Technology And Services
Work:
Hewlett-Packard
Jan 1, 2010 - Jul 2016
Incident Manager
Hewlett-Packard
May 2010 - May 2016
Global Incident and Problem Manager
Veritas Technologies Llc
May 2010 - May 2016
Service Catalog, Knowledge and Request Process Manager
3Com
Jan 2007 - Jan 2010
Contract Analysis - Logistics Lead
South Middlesex Opportunity Council (Smoc)
Mar 2004 - Jan 2007
Lead Preschool Teacher and Afterschool Program
Education:
Unity College 1993 - 1997
Bachelors, Bachelor of Science, Biology, Ecology
Skills:
Service Delivery, It Service Management, Incident Management, It Operations, Vendor Management, Software Documentation, Troubleshooting, Information Technology, Problem Management, It Strategy, Itil V3 Foundations Certified, Trend Analysis, Management, Team Leadership, Change Management, Integration, Outsourcing, Itil, System Administration, Research, Technical Writing, Project Planning, Servicenow, Service Catalog, Knowledge Management, Networking, Windows, Microsoft Excel