Position:
IT Governance Management at AAA NCNU Insurance Exchange
Work:
AAA NCNU Insurance Exchange
since Apr 2012
IT Governance Management
AAA
Jul 2009 - Mar 2012
Vendor Relations Manager- Contact Centers
First United Methodist Church
May 2009 - Jul 2009
Project Manager
American Express Company
Apr 2006 - Dec 2008
Manager of Operations-Vendor Management and Employee Travel Programs
American Express Company
Jan 2003 - Apr 2006
Operations Manager- Accounting, Ticketing and Distribution
American Express Business Travel
Feb 2001 - Jan 2003
Regional Operations Manager
Education:
IAOP Member, International Association of Outsourcing Professionals 2010 - 2011
Certification, Outsourcing and Vendor Management
Arizona State University 1985 - 1990
B.S. Marketing, Business Administration, Business Administration, Management, Purchasing, International Marketing Management
Association of Operations Management- APICS 2009
Skills:
Vendor Management, Process Improvement, Change Management, Operations Management, Project Management, Six Sigma, Program Management, Leadership, Outsourcing, Strategy, Management, Business Process Improvement, Team Leadership, Forecasting, Call Centers, Business Process, Customer Service, Training
Certifications:
ITIL Foundation v3, EXIN
COBIT, ISACA
