Work:
411 LOCALS 2014 to 2000
Director of Consumer Relations (Business Consultant)
PATRIOT MARKETING, INC - San Jose, CA 2012 to 2014
Vice President, Customer Service/Performance Enhancement
SUTHERLAND GLOBAL SERVICES 2011 to 2012
Vice President, Service Delivery
CCC SOLUTIONS, Makati City, Philippines 2009 to 2011
President
AMBERBASE SOLUTIONS, INC., EPIXTAR / VOXX CORPORATION - Manila 2004 to 2009
Country Manager
TRAMMELL CROW COMPANY - Woonsocket, RI 2001 to 2004
Director of Call Center Operations
THE CROSS COUNTRY GROUP - Medford, MA 2000 to 2001
Senior Client Manager
AEGIS COMMUNICATIONS GROUP, INC - New York, NY 1998 to 2000
Regional Director
TELESPECTRUM WORLDWIDE INC 1996 to 1998
Director of Quality
TELESPECTRUM WORLDWIDE INC 1996 to 1998
Strategic Account Manager
TELESPECTRUM WORLDWIDE INC 1994 to 1996
Site Manager
MOUNT AUBURN HOSPITAL - Cambridge, MA 1987 to 1993
Lead Admitting Officer, Weekend Admitting Supervisor and Weekend Cashier
US MARINE CORPS - Monterey, CA 1982 to 1986
Signal Intelligence, Persian-Farsi Linguist
Education:
University of Massachusetts - Boston, MA 1987 to 1990
BS in Management and Sociology
Marshall High School - Marshall, MO 1978 to 1982
High School Diploma