Location:
1 Comcast Way, Duryea, PA
Work:
Frontpoint
Director of Operations Support
Frontpoint
Feb 2018 - Feb 2019
Senior Manager - Workforce and Analytics
Comcast
Feb 2016 - Feb 2018
Senior Manager - Deployment at Comcast
Charter Communications
Jan 1, 2013 - Dec 2015
Director of Quality
Charter Communications
Nov 2011 - Jan 2013
Senior Manager - Business Support L Service Partner Management
Charter Communications
May 2007 - Nov 2011
Customer Care Outsourcing Manager Ii
Charter Communications
May 2007 - Jul 2010
Technical Escalation Specialist Supervisor Ii - Mentor Program
Access America
2001 - 2002
E-Commerce Support
Education:
Louisville Leadership Center 2010 - 2010
Indiana University Southeast 2006 - 2008
Bachelors, Bachelor of Science, Business Management
Virginia Commonwealth University 2003 - 2005
Skills:
Call Centers, Customer Experience, Telecommunications, Vendor Management, Customer Satisfaction, Leadership, Training, Customer Retention, Management, Call Center, Process Improvement, Quality Assurance, Telephony, Team Leadership, Workforce Management, Voip, Broadband, Contact Centers, Integration, Avaya, Employee Training, Troubleshooting, Cross Functional Team Leadership, Project Management, Call Center Development, Routers, Wireless, Wan, Technical Support, Ip, Cable Modems, Development Projects, Salesforce.com, Ethernet, Analysis, Computer Network Operations, Strategic Planning, Crm, Performance Management, Operations Management, Voice Over Ip, Icoms, Docsis, Hfc, Cmts, Change Management, Business Transformation, Culture Change, Outsourcing, Billing Systems