Work:
Iasiacloud
Pre-Sales Project Manager
Acision
Dec 2004 - Jul 2013
Operations Manager and Service Delivery Manager
Convergys Philippines Services Corp
Nov 2003 - Dec 2004
Network Services Supervisor
Sonera Zed Philippines
Oct 2000 - Jan 2003
Technical Support Specialist and Ict Specialist
Hewlett-Packard Philippines Corporation
Feb 1996 - Oct 2000
Product Support Engineer and System Administrator and Information Technology Support Specialist
Hewlett-Packard
Feb 1989 - Feb 1996
Customer Service Engineer and Branch Logistics Administrator
Education:
De La Salle University 1980 - 1984
Bachelors, Bachelor of Science, Electrical Engineering, Engineering, Electronics
Skills:
Vendor Management, Itil, It Service Management, Process Improvement, Service Management, It Operations, Service Delivery, Sla, Call Center, Troubleshooting, Telecommunications, Customer Satisfaction, Incident Management, People Management, Operations Management, Service Improvement, Sms, It Management, Computer Hardware, Customer Relations, System Administration, Network Administration, Servers, Team Leadership, Customer Service, Outsourcing, Pre Sales, Unix
Certifications:
License 2190463_30021927
Itilv3
Examination Institute For Information Science, License 2190463_30021927
