Work:
John Hancock Financial Services Process Improvement and Automation
Jul 2017 - Mar 2019
Robotics Consultant
John Hancock Financial Services Retirement Plan Services
Oct 2012 - Jun 2017
It Business Consultant
John Hancock Financial Services
Sep 2010 - Sep 2012
Technical Consultant
John Hancock Financial Services
1978 - 1999
It Senior Business Analyst
1978 - 1999
Salesforce University
Education:
Bentley University 1995 - 1998
Master of Science, Masters, Computer Information Systems
Northeastern University 1986 - 1992
Bachelors, Bachelor of Science, Accounting, Finance
Salesforce University
Skills:
Business Analysis, Quality Assurance, Change Management, Vendor Management, Project Portfolio Management, Sdlc, Team Leadership, Systems Analysis, Requirements Analysis, Software Documentation, Risk Management, Business Process Improvement, Business Requirements, Visio, Microsoft Office, Project Management, Requirements Gathering, Process Improvement, Strategic Planning, Business Intelligence, Sql, Sharepoint, Pmp, User Acceptance Testing, It Strategy
Certifications:
Certified Salesforce Administrator