John Macdaniel resumes & CV records
Resumes
Sr. Director, Voice Of The Customer At Telerx
Position:
Sr. Director, Voice of the Customer at Telerx
Location:
Greater Philadelphia Area
Industry:
Outsourcing/Offshoring
Work:
Telerx
since 2009
Sr. Director, Voice of the Customer Telerx 2007 - 2009
Director, Customer Experience Telerx, a wholly-owned and independent subsidiary of Merck 2007 - 2009
Director, Customer Experience Telerx 1997 - 2006
Director, Quality & Training Telerx 1994 - 1996
Director, Call Floor Operations Telerx 1990 - 1994
Call Floor Manager PRO Direct 1989 - 1989
Senior Supervisor Dial America Jul 1985 - Jul 1989
Asst. Branch Mgr.
Sr. Director, Voice of the Customer Telerx 2007 - 2009
Director, Customer Experience Telerx, a wholly-owned and independent subsidiary of Merck 2007 - 2009
Director, Customer Experience Telerx 1997 - 2006
Director, Quality & Training Telerx 1994 - 1996
Director, Call Floor Operations Telerx 1990 - 1994
Call Floor Manager PRO Direct 1989 - 1989
Senior Supervisor Dial America Jul 1985 - Jul 1989
Asst. Branch Mgr.
Education:
Niagara University 1981 - 1985
BA, Communications
BA, Communications
Skills:
Training, Contact Center Operations, Customer Service, Customer Experience, Call Center, Contact Centers, Program Management, BPO, Customer Retention, Workforce Management, Customer Satisfaction, Outsourcing, Analytics, Vendor Management, CRM, Process Improvement, Inbound Marketing, Coaching, Employee Engagement, Operations Management, Social Media, Social CRM
Vice President, Global Service Delivery, Digital Experiences
Location:
150 Clove Rd, Little Falls, NJ 07424
Industry:
Outsourcing/Offshoring
Work:
C3I
Jun 2017 - Jan 2018
Senior Director Voc and Digital Services C3I Solutions Jun 2017 - Jan 2018
Vice President, Global Service Delivery, Digital Experiences Telerx 2007 - 2009
Director, Customer Experience Dialamerica Jul 1985 - Jul 1989
Assistant Branch Manager Pro Direct 1989 - 1989
Senior Supervisor
Senior Director Voc and Digital Services C3I Solutions Jun 2017 - Jan 2018
Vice President, Global Service Delivery, Digital Experiences Telerx 2007 - 2009
Director, Customer Experience Dialamerica Jul 1985 - Jul 1989
Assistant Branch Manager Pro Direct 1989 - 1989
Senior Supervisor
Education:
Niagara University 1981 - 1985
Bachelors, Bachelor of Arts, Communications
Bachelors, Bachelor of Arts, Communications
Skills:
Customer Experience, Leadership, Crm, Training, Call Centers, Contact Centers, Management, Customer Satisfaction, Program Management, Customer Service, Vendor Management, Inbound Marketing, Call Center, Process Improvement, Customer Retention, Call Center Development, Salesforce.com, Cross Functional Team Leadership, Outsourcing, Coaching, Operations Management, Social Media, Business Process Improvement, Strategy, Bpo, Quality Assurance, Business Intelligence, Performance Management, Workforce Management, Analytics, Social Crm, Lead Generation, Social Media Measurement, Customer Engagement, Customer Relationship Management, Contact Center Operations, Employee Engagement, Social Media Integration, Social Media Outreach, Employee Training, Social Media Communications, Social Media Marketing, Saas, Customer Support, Customer Insight, Project Management
Interests:
Children
Civil Rights and Social Action
Education
Environment
Poverty Alleviation
Human Rights
Civil Rights and Social Action
Education
Environment
Poverty Alleviation
Human Rights
Director, Customer Experience At Telerx
Position:
Director, Customer Experience at Telerx
Location:
Greater Philadelphia Area
Industry:
Outsourcing/Offshoring
Work:
Telerx
Director, Customer Experience
Director, Customer Experience
Education:
Niagara University 1981 - 1985
Director, Customer Experience At Telerx
Location:
Greater Philadelphia Area
Industry:
Outsourcing/Offshoring