Location:
938 Paul Vista Dr, Loveland, OH 45140
Work:
Ftd Companies
Vice President Customer Care
Milacron
Executive Director Global Inside Sales and Contact Center
Avon
Jul 2016 - Sep 2018
Executive Director, Customer Insight Center
Sgs
Dec 2013 - Jul 2016
Director, Customer Service and Contact Center
Amazing Charity Race
2011 - Jan 2016
Board Member | Fund-Raising
Leaders In Call Center Sales Management & Operations Network and Subject Matter Expert Group
2011 - Jan 2016
Founder | Call Center Strategic Leaders - Sales and Service Group
Fifth Third Bank
2010 - 2013
Vice President, Retail Direct Sales, Telesales | Operations and Strategy
Recruitmilitary
2007 - 2010
Director Operations and Logistics | Operations Management
Wis International
2004 - 2007
District, Regional Sales Operations Manager | Inventory Business Development
Target
2001 - 2004
Operations Manager, Logistics Distribution | Customer Service
Equifax
1998 - 2001
Director Operations and Call Center Operations Manager and Sales
Dhl
1995 - 1998
Customer Service Manager | Operations and Sales
Us Army
1988 - 1996
Captain, Logistics Officer | Operations Management
Education:
Penn State University 1984 - 1988
B.A, History
Bedford Elementary
Skills:
Leadership, Management, Team Building, Training, Sales, Strategy, Crm, Operations Management, Customer Satisfaction, Business Development, Strategic Planning, Negotiation, Process Improvement, Marketing, Recruiting, Customer Service, Sales Operations, Team Leadership, Inventory Management, Direct Sales, Analysis, Budgets, Project Management, Sales Management, Logistics, B2B, Human Resources, Call Centers, Product Development, Account Management, Cross Functional Team Leadership, Contract Negotiation, Forecasting, Marketing Communications, Hiring, Sales Process, Coaching, Global Business Development, Mentoring, Public Speaking, Customer Retention, Vendor Management, Leadership Development, Change Management, Employee Relations, Retail, Call Center Manager, Pnl Management, Call Center Development, Performance Management
Interests:
Family
Motorcycling
Social Services
Volunteering
Rock Climbing
Public Speaking
3Rd Degree
Knights of Columbus
Ursuline Academy Parent
Youth Soccer
Running
Columban Parish
History