Work:
OFFICE OF THE COMPTROLLER OF THE CURRENCY - Washington, DC Oct 2012 to Aug 2013
SUPERVISOR, SERVER AND STORAGE OPERATIONS, INFRASTRUCTURE & OPERATIONS, INFORMATION TECHNOLOGY SERVICES
Experis - Manpower Group - New York, NY Oct 2011 to Mar 2012
Consultant - IT Service Management, Relationship Management & Service Delivery
Experis - Manpower Group 2011 to Mar 2012
Senior ITSM Process/Financial Services Technology Support Consultant
CIBC World Markets - New York, NY 1994 to 2011
Executive Director, Infrastructure Integration (Service Managment, Service Delivery, Relationship Management)
CIBC World Markets 2004 to 2007
Director, Prime, Wholesale Banking Sales & Trading
CIBC World Markets 2003 to 2005
Director, Tandems Systems and Technical Support
CIBC World Markets 1994 to 2003
Senior Manager, Tandems Systems and Technical Support
Skills:
IT Infrastructure & Operations Service Management & Delivery Team Leadership Client Relations Escalation Management Roadmap/Pipeline Management Needs Assessment Deployments & Migrations Issue Identification & Problem Resolution Process Improvement & and Reengineering Negotiations Strategic Planning & Execution ITIL/ISO20k QA (Quality Assurance) Disaster Recovery/Service Continuity Design and Implementation IT Service Management Service Delivery IT Relationship Management IT Governance End to End Delivery ITIL Certified IT Operations IT Infrastructure Management Capital Markets Process Improvement Problem Solving Service Availability Team Leadership Project Portfolio Management Big-picture Thinking Operations Management Cross-functional Team Leadership Trusted Advisor IT Management Continuous Improvement Scorecard Management Incident Management IT Strategy Collaborative Problem Solving Problem Analysis Incident Analysis Business Relationship Management Technology Integration Technology Planning Balanced Scorecard Vendor Management Strategic Thinking Service Broker Process Consulting Cross-functional Coordination High Availability Program Management Service Operations IT Infrastructure Operations High Pressure Environment Global Management Customer Liason Business to Technology Alignment Closer ITIL Technology Solutions ISO 20000 Service Management Financial Services