Location:
6323 south Jackson Gap Ct, Aurora, CO 80016
Work:
Nice Systems
Jul 2012 - Jan 2015
Solutions Engineer
Nice Systems
Jul 2012 - Jan 2015
Director Solution Engineering
Nice Systems
Oct 2010 - Jul 2012
Client Support Manager
Nice Systems
Dec 2008 - Oct 2010
Global Tier 3 Expert Engineer
Comcast
Sep 1999 - Sep 2005
Senior System Engineer and Telecommunications Analyst
Education:
Regis University 2004 - 2005
Western New Mexico University
Skills:
Integration, Enterprise Software, Servers, Contact Centers, Disaster Recovery, Telecommunications, System Deployment, Telephony, Saas, Cisco Technologies, Cloud Computing, Network Administration, System Administration, Microsoft Sql Server, Customer Experience, Operating Systems, Software As A Service, Software Engineering, Strategic Planning, Service Delivery, Customer Relations, Sales Operations, Call Recording, Troubleshooting, Ivr, Cti, Hardware, Deployment, Call Center, Voip, Tcp/Ip, Cisco, Professional Services, Sql, Sql Server, Customer Satisfaction, Dns, Windows, Testing, Process Improvement, Sla, Problem Solving, Quality Assurance, Mentoring, Account Management, Sales Support, Call Logging, Call Centers, Networking, Crm, Iis, Acd, Project Management, Solution Architecture, Solution Selling, Team Leadership, Negotiations, Training and Development, Management, Sales Engineering, Operations and Sales Management, It and Engineering
Certifications:
Aws Certified Cloud Practitioner (Clf)
Aws Certified Solutions Architect - Associate