Work:
Employment at Sterling Jewelers. www.sterlingjewelers.com Nov 2012 to Feb 2013
Customer Care Credit Specialist
Employment at 8x8, Inc Aug 2009 to Mar 2012
Customer Retention & Escalation Specialist
8x8, Inc Aug 2006 to Jul 2009
Escalations Specialist
Contact Centers Jun 2004 to Jul 2006
Customer Service Representative
Employment at JPD Financial Jun 2002 to May 2004
Customer Service Representative
Employment at Zomax Technologies Oct 2001 to May 2002
Customer Service Representative
Employment at Broadbay Networks Jul 2000 to Mar 2001
Tier II Technician
Northpoint Communications 2000 to 2000
Junior Network Technician, Tier II
Employment at Hewlett Packard Jan 1990 to Jan 1994
Head Quarters Employee
Education:
De Anza College 2008 to 2010
Business Management
Cisco Systems - San Francisco Bay Area, CA 1999 to 2000
CCNA Certification in Cisco Internet Networking
Skills:
Windows XP, 2000, Microsoft Office Suite 2007, Word, Excel, Power Point, Outlook, Remedy, HP Credit, Peoplesoft CRM Ticketing System, 47 WPM, 10 key-by-touch, Soft Skills, Proficient in English Reading, Writing, Communication Skills.
