Keely L Locke, 551908 Gracy Farms Ln, Austin, TX 78758

Austin, TX

Information Technology And Services

Homeaway Is Now Vrbo
Pre Implementation Specialist - Global Partner Services Keely L Locke Jan 2016 - Aug 2017
Customer Engagement Professional Targeting Opportunities In Customer Success Management Mosaic Dec 2014 - Dec 2015
Project Management Consultant Peopleadmin Jul 2012 - Dec 2013
Product Support Specialist Apple Jun 2011 - Apr 2012
Sales Support Specialist - New Account Set Up Apple Jan 2005 - Jun 2011
Order Management Specialist and Sales Support Starwood Hotels & Resorts Worldwide, Inc. May 1998 - Apr 2002
Internet Information Coordinator Starwood Hotels & Resorts Worldwide, Inc. May 1996 - May 1998
Corporate Services Agent Starwood Hotels & Resorts Worldwide, Inc. Jan 1996 - May 1996
Reservation Sales Agent

Austin Community College 1998 - 2005
Texas State University 1993 - 1995
Bachelors, Bachelor of Arts, Journalism, Communications Texas A&M University 1987 - 1989

Software Documentation, Customer Service, Sales Operations, Customer Satisfaction, Training, Account Management, Sales, Technical Writing, Microsoft Excel, Salesforce.com, Microsoft Office, Crm, Technical Support, Project Management, Troubleshooting, Public Speaking, Team Building, Analysis, Enterprise Software, Leadership, Process Improvement, Sharepoint, Powerpoint, Microsoft Word, Problem Solving, Saas, Human Resources, Outlook, Communication, Technical Documentation, Windows 7, Os X, Creative Writing, Sap, Webex, Employee Training, Editing, Html, Change Management, Product Support, Zendesk, Mentoring New Hires, Peer Education, Oracle Sql Developer, Gotomeeting, Keynote, Materials Traceability, Pmi Methodology, Microsoft Project, Emotional Intellegence

Writing
Web Design
Cooking
Customer Satisfaction
Historical Costuming
Sewing
Home Improvement
Reading
Swing Dancing
Arts and Culture

Spanish

Apple Inc - Austin, TX May 2011 to Apr 2012
New Account Set-Up Team Specialist Apple, Inc - Austin, TX Jan 2007 to May 2011
Order Management Specialist Apple, Inc - Austin, TX Jan 2006 to Jan 2007
Sonar/Inbound Agent Apple, Inc. - Austin, TX Jan 2005 to Jan 2006
Order Entry Agent ITT Sheraton Corp./Starwood Hotels and Resorts Worldwide, Inc - Austin, TX May 1998 to Jul 2002
Internet Information Coordinator ITT Sheraton Corp./Starwood Hotels and Resorts Worldwide, Inc May 1996 to May 1998
Corporate Service Agent ITT Sheraton Corp./Starwood Hotels and Resorts Worldwide, Inc. May 1996 to May 1998
Reservation Sales Agent Yellow Freight Jan 1996 to May 1996
Inside Sales Account Representative

Austin Community College - Austin, TX 1998
ACC Technical Writing (Southwest) Texas State University - San Marcos, TX 1992 to 1995
Bachelor of Arts in Mass Communications/Broadcasting, Speech Communications

Microsoft Office XP Professional Edition 2003, Office X for Mac, Excel, Word, PowerPoint, Keynote Windows 98, 2000, XP, 7 Mac OSX 10.6.6, Snow Leopard Macromedia Dreamweaver (Studio MX) Browsers: Internet Explorer, Netscape Navigator, Safari, Firefox SAPGUI for Java 7.10 rev 9 Filemaker database Working knowledge of CSS, HTML and Worldwide Web authoring and editing Internal web-based tools: Volume Licensing Tool, Shipping inquiry database, Avatax, Kofax and Sonar