Industry:
Information Technology And Services
Work:
LexisNexis
- Dayton, Ohio Area since Apr 2009
Senior Technical Support Representative
HCST
Nov 2007 - Dec 2008
After Hours Technical Support
ProfSoft, Inc
Jun 2007 - Dec 2008
Customer Service Coordinator at ProfSoft, Inc
Reynolds & Reynolds
Apr 2005 - Dec 2006
Network Administrator
Com Net
Jan 2000 - Mar 2005
Senior Help Desk Technician
Education:
Sinclair Community College 2009 - 2011
n/a, Business Management
Skills:
Technical Support, Help Desk Support, Software Documentation, Troubleshooting, Customer Service, Networking, Training, Management, Call Centers, Microsoft Office, Windows 7, Team Building, Team Leadership, Vpn, Windows, Computer Hardware, Customer Experience, Data Analysis, Sharepoint, Windows Xp, Software Installation, Process Improvement, Operating Systems, Microsoft Word, Active Directory, Servers, Community Outreach, Testing, Technical Documentation, Vendor Management, Webex, Technical Training, Business Process Improvement, Databases, Sql, Inventory Management, Customer Relations, Documentation, Customer Relationship Management, Access, Problem Solving, Community Organizing, Youth Mentoring, Big Data
Interests:
Children
Civil Rights and Social Action
Education
Poverty Alleviation
Human Rights
Certifications:
Gdpr Compliance: Essential Training
Learning Mobile Device Security