Location:
El Dorado Hills, California
Work:
Blue Shield of California
- El Dorado Hills, CA Aug 2011 - Dec 2012
Manager - Operational Excellence - Customer Advocacy Department
Barclays Capital/HomEq Servicing
- North Highlands, CA Jan 2001 - Oct 2010
Vice President/Communications
DST Output - Division of DST Systems
- El Dorado Hills, CA Jun 1999 - Dec 2000
National Quality/Business Improvement Manager
Education:
American Society for Quality (ASQ) 2000 - 2000
Certified Quality Manager - 2000 - 2009
University of San Francisco 1984
BS Degree, Human Relations and Organizational Behavior
Juran 2011 - 2012
Lean Expert Certification, Quality Methodology & Techniques
World Organization of Webmasters 2011 - 2013
Working toward Certification as a Web Consultant for Small Businesses, Web/Multimedia Management and Webmaster
Skills:
Strategic Planning, Corporate Communications, Web Content Management, Strategic Communications, Leadership, Business Process Improvement, Web Design, Business Analysis, Business Integration, Project Management, Risk Management, Change Management, Operations Management, Quality Management, Program Facilitation, Training, Cross-functional Team Leadership, Program Management, Microsoft Office, Adobe Creative Suite, SharePoint, Team Building, Coaching, Vendor Management, Marketing, Financial Services, Performance Management, Employee Engagement, Organizational Development, Customer Satisfaction, Leadership Development, Forecasting, Policy, Social Networking, Analysis, Recruiting, Budgets, Strategy, Relationship Management, Software Documentation, Process Improvement, Data Analysis, Management, Content Strategy, Employee Training, Content Management, Project Planning, Team Leadership, Culture Change, Call Center
Awards:
Pat Boone Spirit Award
Blue Shield of California
Highest honor bestowed by Blue Shield of California. Received for contributions to 2% Pledge team efforts.