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Kshitij Gupta, 44Cupertino, CA

Kshitij Gupta Phones & Addresses

Cupertino, CA   

Davis, CA   

Redwood City, CA   

Pittsburgh, PA   

Work

Company: Town schools education initiatives pvt. ltd - New Delhi, Delhi May 2012 Position: Lead, software services new delhi, india

Education

School / High School: Institute of Management Technology- Ghaziabad, Uttar Pradesh Mar 2012 Specialities: MBA in International Business-Marketing

Mentions for Kshitij Gupta

Kshitij Gupta resumes & CV records

Resumes

Kshitij Gupta Photo 34

Kshitij Gupta

Location:
United States
Kshitij Gupta Photo 35

Kshitij Gupta

Location:
United States
Kshitij Gupta Photo 36

Kshitij Gupta

Location:
United States
Kshitij Gupta Photo 37

Kshitij Gupta - Santa Clara, CA

Work:
Town Schools Education Initiatives Pvt. Ltd - New Delhi, Delhi May 2012 to Mar 2014
Lead, Software Services New Delhi, India
Wipro Technologies - Bangalore, Karnataka Apr 2011 to Jun 2011
Intern Bangalore, India
Oracle Financial Services Software Limited - Mumbai, Maharashtra Sep 2007 to Jun 2010
Software Engineer Mumbai, India
Education:
Institute of Management Technology - Ghaziabad, Uttar Pradesh Mar 2012
MBA in International Business-Marketing
Pune University - Pune, Maharashtra May 2007
Bachelor of Engineering in Electronics
Santa Clara University - Santa Clara, CA
MS in Computer Engineering

Publications & IP owners

Us Patents

On-Hold Call Monitoring Systems And Methods

US Patent:
2010030, Dec 2, 2010
Filed:
May 29, 2009
Appl. No.:
12/474979
Inventors:
Kshitij Gupta - Davis CA, US
Assignee:
Apple Inc. - Cupertino CA
International Classification:
H04M 3/00
US Classification:
37926606
Abstract:
Systems and methods are provided for monitoring telephone calls that are placed on hold. The telephone calls may be between user electronic devices and call centers, such as customer service departments. In some embodiments, the electronic device can monitor an on-hold telephone call using a background process, which may free up a user interface of the electronic device for one or more non-phone-related tasks. The electronic device can monitor the telephone call for an indicator that a live operator is or will soon be present on the telephone call. Responsive to detecting the indicator, the electronic device can alert the user and allow the user to take control of the telephone call. In some embodiments, the electronic device can obtain information about the call center, such as expected on-hold wait-times, to determine whether an on-hold call should be monitored.

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