Landon Marshall Todd, 45Jacksonville, FL

P/O Box 47, Macclenny, FL

Utilities

Jea 2016 - 2018
Mgr, Call Center Systems Jea 2016 - 2018
Mgr, It Infrastructure and Collaboration Platforms Jea Jul 2013 - 2016
Black Belt Jea 2006 - 2013
Group Lead Jea 2005 - 2006
Customer Care Consultant Citistreet 2003 - 2005
Business Analyst Aol 1999 - 2003
Senior Consultant

Jacksonville University 2001 - 2003
Bachelors, Computer Information Systems Florida State College at Jacksonville 1998 - 2001
Associates, General Studies

Process Improvement, Business Process Improvement, Six Sigma, Analysis, Business Process, Visio, Project Management, Program Management, Business Analysis, Sharepoint, Troubleshooting, Contact Centers, Change Management, Cisco Technologies, Business Process Design, Black Belt, Workforce Management, Ivr, Contact Center Operations, Management, Cc&B, Supervisory Skills, Minitab, Business Process Mapping, User Acceptance Testing, Nortel, Fms, Project Planning, Agile Project Management, Bpmn, Cognos, Security, Scrum, Lean Six Sigma, Verint, Cisco Call Manager, Cisco Voip

Deploying Cisco Unified Intelligence Center Course (Duic)
Administering Cisco Unified Contact Center Enterprise For Cvp Environments Course (Acce-Cvp)
Workforce Management
Comptia A+
Comptia Security+
Certified Expert In Bpm 2
Itil Foundation
Black Belt
Scrummaster
Master Black Belt
Mastering Microsoft Teams
Employee Leadership Development (Edp2)
Employee Leadership Development (Edp1)
Design For Six Sigma (Dfss)

Salt Lake City, UT