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Latasha Elaine Sims, 483807 O B Crowe Dr, Dallas, TX 75227

Latasha Sims Phones & Addresses

3807 O B Crowe Dr, Dallas, TX 75227    214-2750536   

7474 Skillman St, Dallas, TX 75231    214-2211383    214-3414567   

7920 Skillman St, Dallas, TX 75231    214-2216572    214-3413018    214-5038920   

11305 Tracey Dr, Balch Springs, TX 75180    214-2721164   

Mesquite, TX   

Mentions for Latasha Elaine Sims

Latasha Sims resumes & CV records

Resumes

Latasha Sims Photo 30

Director, Omni-Channel Customer Support

Location:
Frisco, TX
Industry:
Information Technology And Services
Work:
Thomson Reuters
Director, Omni-Channel Customer Support
Thomson Reuters May 2018 - Sep 2018
Senior Manager, Customer Service
Thomson Reuters Sep 1, 2014 - Apr 2018
Senior Manager, Client Engagements Operations; Facilitator, Values and Culture Program
Intuit Oct 2011 - Jul 2014
Manager Ii - Customer Care and Product Development
Intuit Jan 2008 - Oct 2011
Manager Ii - Customer Care, Assistance and Escalations
Intuit Mar 2003 - Jan 2008
Learning and Development Manager, Senior Learning Facilitator, Master Coach
Intuit Dec 1999 - Mar 2003
Manager I, Service and Support
Intuit May 1997 - Dec 1999
Tax Support Representative
Halliburton Aug 1996 - Sep 1997
Field Service Engineer
Education:
University of Oklahoma 1990 - 1996
Bachelors, Bachelor of Science
Skills:
Performance Management, Team Leadership, Process Improvement, Project Management, Call Centers, Six Sigma, Toyota Production System, Customer Experience, Change Management, Process Excellence, Training, Agile Methodologies, Employee Engagement, Customer Service, Customer Satisfaction, Service Delivery, Escalations Management, Management, Leadership, Saas, Erp, Sharepoint, Team Building, Business Process Improvement, Talent Management, Coaching, Patent Searching, Patent Litigation, Patent Applications, Intellectual Property, Cross Functional Team Leadership, Business Analysis, Stra, Oper
Latasha Sims Photo 31

Latasha Sims

Location:
Dallas, TX
Industry:
Warehousing
Education:
Carter High School 2007 - 2008
Latasha Sims Photo 32

Latasha Sims

Publications & IP owners

Us Patents

Tax Preparation System Facilitating Remote Assistance

US Patent:
7912767, Mar 22, 2011
Filed:
Oct 29, 2007
Appl. No.:
11/927176
Inventors:
Alicia D. Cheatham - Allen TX, US
Tanjanique M. Lutcher - Plano TX, US
LaTasha Y. Sims - Plano TX, US
Annette M. Williams - Plano TX, US
Assignee:
Intuit Inc. - Mountain View CA
International Classification:
G06F 17/22
G07F 19/00
US Classification:
705 31, 706 21
Abstract:
A tax preparation application may initiate a tax preparation process for a user. The tax preparation process may detect that the user is having difficulty with the tax preparation process and present an option to the user to contact a tax preparation professional. If the user chooses to contact a tax preparation professional, the tax preparation application may present a list of tax preparation professionals to the user and request the user select one. Subsequent to the selection of a tax preparation professional, the tax preparation process may establish a communication channel between the tax preparation application and the tax preparation professional so that the tax preparation professional may assist the user. In some embodiments, the tax preparation process may be performed on a kiosk.

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