Laura Adney resumes & CV records
Resumes
Technical Support Engineer Ii At Callidus Software
Location:
Austin, Texas Area
Industry:
Computer Software
Technical Support Engineer
Location:
Austin, TX
Industry:
Computer Software
Work:
Calliduscloud
Technical Support Engineer
Technical Support Engineer
Education:
Texas State University 1985 - 1987
Senior Support Engineer
Location:
Austin, TX
Industry:
Computer Software
Work:
DataStax
- Austin since Oct 2012
Senior Support Engineer Callidus Software Mar 2010 - Oct 2012
Customer Relationship Manager/Project Manager Callidus Software Oct 2006 - Mar 2010
Technical Support Engineer II Quest Software Mar 2006 - Oct 2006
Quality Assurance Engineer Texas State University Aug 2004 - Feb 2006
Computer Lab Manager, English Dept Vignette Jun 1999 - Jun 2000
Quality Assurance Engineer BMC 1997 - 1999
Quality Assurance Harte-Hanks 1997 - 1998
Account Manager Pervasive Software 1993 - 1996
Systems Engineer Novell 1990 - 1996
Developer Support Texas Instruments 1987 - 1988
Software Engineer
Senior Support Engineer Callidus Software Mar 2010 - Oct 2012
Customer Relationship Manager/Project Manager Callidus Software Oct 2006 - Mar 2010
Technical Support Engineer II Quest Software Mar 2006 - Oct 2006
Quality Assurance Engineer Texas State University Aug 2004 - Feb 2006
Computer Lab Manager, English Dept Vignette Jun 1999 - Jun 2000
Quality Assurance Engineer BMC 1997 - 1999
Quality Assurance Harte-Hanks 1997 - 1998
Account Manager Pervasive Software 1993 - 1996
Systems Engineer Novell 1990 - 1996
Developer Support Texas Instruments 1987 - 1988
Software Engineer
Education:
Texas State University-San Marcos 1984 - 1987
BS, Computer Science
BS, Computer Science
Skills:
Windows, Solaris, Salesforce.com, Saas, Sql, Cloud Computing, Databases, Unix, Html, Java, Virtualization, Agile Methodologies, Microsoft Sql Server, Weblogic, Unix Shell Scripting, Oracle, Linux, Perl, Enterprise Software, Software Development, Operating Systems, Xml, Eclipse, System Administration, C#, Requirements Analysis, Testing, Security, Business Intelligence, Distributed Systems, Software Documentation, Test Automation, Cassandra, Quality Assurance, Integration, Software Project Management, Project Management, Software Engineering, Enterprise Architecture, Networking, Professional Services, Data Warehousing, Java Enterprise Edition, Scrum, Technical Support, Performance Tuning
Interests:
Children
Civil Rights and Social Action
Disaster and Humanitarian Relief
Animal Welfare
Health
Civil Rights and Social Action
Disaster and Humanitarian Relief
Animal Welfare
Health
Languages:
English
Laura Adney - San Marcos, TX
Work:
Callidus Software 2006 to 2000
Customer Relationship Manager/Project Manager/Senior Tech Support Engineer Quest Software - Round Rock, TX 2005 to 2006
QA Engineer Texas State University - San Marcos, TX 2003 to 2005
Lab Coordinator Vignette (OpenText) - Austin, TX 2000 to 2001
QA Engineer BMC Software - Austin, TX 1998 to 2000
QA Engineer Harte-Hanks - Austin, TX 1997 to 1998
Account Manager Creative Genus - Austin, TX 1996 to 1997
Contract Oracle DBA Novell/Pervasive Software - Austin, TX 1990 to 1996
Support Engineer Dancers Workshop - Austin, TX 1977 to 1993
Manager Texas Instruments - Temple, TX 1987 to 1989
Developer
Customer Relationship Manager/Project Manager/Senior Tech Support Engineer Quest Software - Round Rock, TX 2005 to 2006
QA Engineer Texas State University - San Marcos, TX 2003 to 2005
Lab Coordinator Vignette (OpenText) - Austin, TX 2000 to 2001
QA Engineer BMC Software - Austin, TX 1998 to 2000
QA Engineer Harte-Hanks - Austin, TX 1997 to 1998
Account Manager Creative Genus - Austin, TX 1996 to 1997
Contract Oracle DBA Novell/Pervasive Software - Austin, TX 1990 to 1996
Support Engineer Dancers Workshop - Austin, TX 1977 to 1993
Manager Texas Instruments - Temple, TX 1987 to 1989
Developer
Education:
Texas State University San Marcos - San Marcos, TX 1987
Computer Science
Computer Science
Skills:
Professional and Technical Skills Databases Configured, developed, maintained test and production databases with the following databases; Btrieve, NetWare SQL/Scalable SQL, Oracle, Microsoft SQL Server, UDB/DB2, Sybase and Informix Database Administration Schema design, development, and management, optimization based upon physical requirements and schema requirements, backup management, normalization, referential integrity, configuration and administration Database Data Theory Loading, data migration, and data type conversion Tools/Applications/Reporting SQL tools on native platforms (i.e. PL/SQL), TOAD, MS-Access, ODBC, DAL, Microsoft Office (Word, Excel, Publisher, PowerPoint), Adobe PageMaker, Microsoft Project, WinRunner, QA Partner, Xtrieve, Dreamweaver Management Experience managing teams of people ranging from 3-4 members to 20 members. Lead for CRM adoption, QA projects, and Technical Account Management. QA Methods Well versed in QA Methods and best practices for supporting product quality and stability; defect tracking, defect reproduction, patching/software updates. Written comprehensive test plans and test cases (functional, system, integrated, regression, investigative, negative, smoke) and developed QA metrics. Support Software support, Developer support, pre-sales technical support, and academic support. Development Programmed in C, Java, COBOL, FORTRAN, Pascal, HTML, Perl, SQL, UNIX Korn Shell, AutoIT Operating Systems Setup and Configuration Configured, maintained, and tested on Windows XP, Windows 2000, Windows NT, Novell NetWare, DOS, OS/2, Unix (HP, AIX, DYNIX, ATT, Sun), MacIntosh OS9-10.x, Ghost Web and Web Server Software Vignette, Apache, Tomcat, Microsoft IIS Training Developed courseware and delivered training classes for formal and informal training. Communication Well developed oral, presentation, training, and writing skills. Project Management Development and Support for Implementation and Change Request Projects.