Work:
Quality Builders Warranty
Senior Account Manager
Sprint
2006 - 2016
Implementation Project Manager
Sprint
2002 - 2006
Senior Wireless Strategic Care Specialist
Sprint
2000 - 2002
Supervisor, Account Services
Sprint
1999 - 2000
Inside Customer Support Representative
Education:
Southern Connecticut State University 1988 - 1995
Bachelors
Skills:
Account Management, Telecommunications, Wireless Technologies, Problem Solving, Project Management, Project Planning, Customer Satisfaction, Customer Service, Customer Retention, Mobile Devices, Communication, Client Relations, Collaborative Problem Solving, Active Listening, Customer Support, Attention To Detail, Teamwork, Management, Vendor Management, Microsoft Office, Leadership, Managed Services, Salesforce.com, Coaching