Work:
Livevox
Mar 2008 - Dec 2010
Manager, Tier 2 Technical Support
Aci Telecentrics Inc
Aug 2004 - Dec 2005
Senior Platform Specialist
Aspect Communications
1998 - 2004
Customer Operations Engineer
Eis International
1995 - 1998
Senior System Engineer
Noble Systems
1995 - 1998
Director - Implementation Engineering
Skills:
Cloud Computing, Telecommunications, Call Centers, Contact Centers, Integration, Technical Support, Professional Services, Management, System Deployment, Saas, Enterprise Software, Hosted Services, Cross Functional Team Leadership, Managed Services, Team Leadership, Team Building, Leadership, Systems Implementation, Onboarding, Data Center, Service Delivery, Business Process Improvement, Resource Management, Workforce Management, Project Management Office, Project Management, P&L Management, Customer Relationship Management, Operational Excellence, Product Development, Product Management, Product Launch, Product Design, Budget Planning, Trainer, Written Communication, Productivity Improvement, Productivity Software, Manufacturing Productivity, Metrics Driven, Team Building Facilitation, Growth Initiatives, Customer Liaison, Employee Learning and Development, Oral Communication, Client Focused, Planning Budgeting and Forecasting, Professional Mentoring