Ben M CastilloJackson, WY

Mentions for Ben M Castillo

Ben Castillo resumes & CV records

Resumes

Experienced Call Center Manager-Operations, Banking, Brand Promotion/Loyalty

Position:

Senior Relationship Banker at IBERIABANK

Location:

New Orleans, Louisiana

Industry:

Banking

Work:

IBERIABANK - Greater New Orleans Area since Sep 2012
Senior Relationship Banker Capital One Bank - Laurel, Maryland Dec 2006 - Apr 2012
AVP, Frontline Manager APAC Customer Services - Corpus Christi, Texas Area Sep 1997 - Nov 2006
Call Center Team Supervisor

Education:

Delgado Community College 2012 - 2012
Current Student, Business Roy Miller High School 1989 - 1993
High School Diploma, General Studies

Skills:

Call Center, Process Improvement, Performance Management, Customer Satisfaction, Banking, Customer Service, Employee Engagement, Employee Relations, Coaching, Call Centers, Change Management, Team Building, Management, Customer Retention

Interests:

Traveling, Philanthropy, Jogging (outdoors), History Channel, Discovery Channel, & Marine Biology

Honor & Awards:

Senior Officer - Chevy Chase Bank, Contact Center 2009

Languages:

Spanish

Certifications:

Business Process Management (BPM), Capital One Bank
Servicing the Telephone Customer (STC) Trainer Certified, Chevy Chase Bank

Ben Castillo

Location:

United States

Ben Castillo

Location:

United States

Ben Castillo

Location:

United States

Ben Castillo

Location:

United States

Ben Castillo

Location:

United States

Ben Castillo

Location:

United States

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