Linwood Russell resumes & CV records
Resumes
Contact Center Operations Manager
Location:
Washington, DC
Industry:
Retail
Work:
Walmart
Apr 2015 - Sep 2016
Assistant Manager Operations Walmart Apr 2015 - Sep 2016
Contact Center Operations Manager Xerox Sep 2012 - Aug 2014
Customercare Manager Citi 2008 - 2012
Assistant Vice President, Senior Lead Specialist and Manager Bank of America 1994 - 2008
Assistant Vice President, Senior Operations Analyst Bank of America
Assistant Manager Operations Walmart Apr 2015 - Sep 2016
Contact Center Operations Manager Xerox Sep 2012 - Aug 2014
Customercare Manager Citi 2008 - 2012
Assistant Vice President, Senior Lead Specialist and Manager Bank of America 1994 - 2008
Assistant Vice President, Senior Operations Analyst Bank of America
Education:
East Carolina University 2014
University of Phoenix 2009 - 2011
Master of Business Administration, Masters, Operations Management Norfolk State University 1991 - 1998
Bachelors, Bachelor of Science Bayside High School 1989 - 1991
University of Phoenix 2009 - 2011
Master of Business Administration, Masters, Operations Management Norfolk State University 1991 - 1998
Bachelors, Bachelor of Science Bayside High School 1989 - 1991
Skills:
Process Improvement, Leadership, Management, Call Centers, Team Building, Customer Service, Analysis, Vendor Management, Strategic Planning, Six Sigma, Forecasting, Operations Management, Customer Experience, Training, Microsoft Excel, Workforce Management, Call Center, Data Analysis, Coaching, Human Resources, Project Planning, Staff Development, Contact Centers, Time Management, Avaya, Process Scheduler, Business Process Improvement, International Management, Global Operations, Customer Relations
Certifications:
Six Sigma Greenbelt
Linwood Russell
Linwood Russell