Lisa D Martinez, 503804 David St, Fayetteville, NC 28304

NC Department of Commerce/Division of Workforce Solutions Feb 2012 to 2000
Employment Consultant I/Emergency Unemployment Compensation and Trade Adjustment Assistance Case Manager NC Department of Commerce/Division of Workforce Solutions - High Point, NC Jul 2011 to Feb 2012
Employment Consultant I/Reemployment Assistance and Trade Adjustment Assistance Case Manager NC Employment Security Commission - Asheboro, NC Aug 2009 to Jul 2011
Time Limited Employment Consultant I/Reemployment Assistance Case Manager NC Employment Security Commission - Asheboro, NC Aug 2008 to Aug 2009
Intermittent Employment Consultant I/Claims Representative Randolph Community College - Asheboro, NC Feb 2008 to Aug 2009
Adjunct Instructor ERMC II - Asheboro, NC Oct 2001 to Oct 2006
Assistant Security Director

Salem College - Salem, NC Aug 2009 to May 2013
BS in Business Administration Randolph Community College - Asheboro, NC Jan 2003 to May 2005
AS in Criminal Justice Randolph Community College - Asheboro, NC Jan 2002 to May 2002
Law Enforcement Certification

Supervisory Skills: Ability to create and modify work schedules of staff members Create itineraries and conduct staff meetings Reprimanding and counseling employees Delegating work duties and shift responsibilities to staff members Maintain rapport with local law enforcement Willingness to work overtime and irregular shifts to ensure total coverage for all duty areas Patience and ability to train new staff members necessary skills to perform job duties Case Management Skills: Intake and assessment for correct placement into community/educational training programs in order for client to gain employability skills Manage caseload of 90+ dislocated workers attending school for various programs Verify class attendance, progress, and transportation on a monthly basis Maintain detailed case files to assure federal/state compliance Maintain rapport with educational facilities to ensure the students are receiving the optimum training to benefit them Verify semester billing and submit monetary reimbursements to students and training facilities Maintain community referral records Ensure proper disbursement of benefits to individuals Communication Skills: Develop and implement various forms, memos, and correspondence to participants, office staff, and training facilities Provide superior customer service to all program participants and potential clients Ability to maintain a high level of professionalism in a high stress environment Conduct workshops, training sessions, and administer group/individual testing sessions Ability to correspond/communicate via telephone, e-mail, and fax machine General Office Skills: Proficient in Microsoft Office Suite Operate a multi-line switchboard and other office equipment Ability to troubleshoot and resolve conflicts Promote and support staff morale