Work:
Comcast
Technical Support
Comcast
Supervisor Gbr Tsc Technical Support
Comcast
Sep 2014 - Mar 2018
Priority Service Supervisor -Customer Care
Comcast
Dec 2006 - Sep 2014
Customer Care Supervisor
Comcast
Apr 2004 - Dec 2006
Development Specialist
Education:
Somerville High School
Jones International University
Masters, Business Administration
Jones International University
Master of Business Administration, Masters
Tufts University
Bachelors, Bachelor of Science, Chemistry
Skills:
Customer Service, Team Leadership, Team Building, Training, Management, Troubleshooting, Telecommunications, Leadership, Data Analysis, Science, Computer Security, Protein Chemistry, Organic Chemistry, Team Management, Project Management, Sales, Analysis, Strategy, Powerpoint, Customer Satisfaction, Call Centers, Customer Experience, Customer Retention, Contact Centers, Voip