Malena Williams resumes & CV records
Resumes

Customer Service Supervisor
Location:
Ogden, UT
Industry:
Financial Services
Work:
Rentreporters
Customer Service Supervisor Wayfair Dec 2017 - Aug 2018
Customer Service Manager Ii Wayfair Feb 1, 2016 - Dec 2017
Customer Service Email Manager Black Turtle Services Sep 2015 - Feb 2016
Operations Manager Black Turtle Services Aug 2013 - Sep 2015
Supervisor Focus Services Apr 2011 - Sep 2013
Director of Operations Focus Services Oct 2010 - Mar 2011
Site Lead and Sme Focus Services Oct 2007 - Sep 2010
Supervisor and Quality Specialist
Customer Service Supervisor Wayfair Dec 2017 - Aug 2018
Customer Service Manager Ii Wayfair Feb 1, 2016 - Dec 2017
Customer Service Email Manager Black Turtle Services Sep 2015 - Feb 2016
Operations Manager Black Turtle Services Aug 2013 - Sep 2015
Supervisor Focus Services Apr 2011 - Sep 2013
Director of Operations Focus Services Oct 2010 - Mar 2011
Site Lead and Sme Focus Services Oct 2007 - Sep 2010
Supervisor and Quality Specialist
Education:
Weber State University 2015 - 2020
Bachelors, Physics
Bachelors, Physics
Skills:
Leadership, Team Building, Call Centers, Customer Satisfaction, Process Improvement, Leadership Development, Sales, Team Leadership, Coaching, Quality Assurance, Outlook, Quality Management, Organizational Development, Process Management, Performance Management, Customer Service, Management, Contact Centers, Sales Operations, Task Management, 10 Key, Creative Problem Solving, Stress Management, Time Management, Sales Management, Change Management, Microsoft Office, Quality Improvement, Team Management, Training, Microsoft Excel, Operations Management, Business Process Improvement, Project Staffing, Microsoft Suites, Talent Acquisition, Healthcare, Insurance, Quality Control, Team Motivation, Sales Management Coaching, Attendance Management, Avaya, Salesforce
Interests:
Education
Science and Technology
Human Rights
Arts and Culture
Health
Science and Technology
Human Rights
Arts and Culture
Health
Languages:
English

Malena Puga Williams
Skills:
Microsoft Excel, Microsoft Office, Microsoft Word, Ventas
