Marc Hillman resumes & CV records
Resumes
Vice President Of Workforce Optimization
Location:
Walkersville, MD
Industry:
Consumer Services
Work:
Blackboard
May 2011 - Aug 2016
Senior Director of Workforce Management Missionside Inc May 2011 - Aug 2016
Vice President of Workforce Optimization Maximus 2010 U.s Census Apr 2009 - Nov 2010
Director of Workforce Management Booz Allen Hamilton Jan 2006 - Apr 2009
Associate Aol Nov 2002 - Jan 2006
Manager, Call Center Business Planning Prometric Jan 2000 - Nov 2002
Manager of Workforce Management Amerix Dec 1998 - Jan 2000
Call Center Staffing Analyst
Senior Director of Workforce Management Missionside Inc May 2011 - Aug 2016
Vice President of Workforce Optimization Maximus 2010 U.s Census Apr 2009 - Nov 2010
Director of Workforce Management Booz Allen Hamilton Jan 2006 - Apr 2009
Associate Aol Nov 2002 - Jan 2006
Manager, Call Center Business Planning Prometric Jan 2000 - Nov 2002
Manager of Workforce Management Amerix Dec 1998 - Jan 2000
Call Center Staffing Analyst
Education:
Penn State University 1985 - 1990
Bachelors, Bachelor of Arts, Labor Studies
Bachelors, Bachelor of Arts, Labor Studies
Skills:
Workforce Management, Call Centers, Customer Experience, Management, Business Development, Avaya, Vendor Management, Strategy, Team Building, Program Management, Leadership, Bpo, Call Center, Business Process Improvement, Telephony, Process Improvement, Contact Centers, Outsourcing, Strategic Planning, Customer Satisfaction, Cross Functional Team Leadership, Team Leadership, Change Management, Performance Management, Customer Retention, Telecommunications, Operations Management, Workforce Planning, Operational Analysis, Quality Assurance, Professional Services, Ivr, Budgets, Employee Training, Business Planning, Training, Call Center Development, Analytics
Marc Hillman