Mark Pagliarini resumes & CV records
Resumes
Program Management, Project Management & Contact Center Management At Verizon
Position:
National Resource Manager and Program Manager at Verizon
Location:
Providence, Rhode Island Area
Industry:
Telecommunications
Work:
Verizon
- Providence, Rhode Island Area since Oct 2006
National Resource Manager and Program Manager Verizon - Greater Boston Area Mar 2000 - Oct 2006
Customer Support Manager and Infrastructure Manager Verizon - Greater Boston Area Mar 1996 - Mar 2000
Senior Manager - IT Program Office Verizon - Greater Boston Area Nov 1992 - Mar 1996
Staff Director - Project Management Verizon Nov 1988 - Nov 1992
Systems Analyst & Senior Programmer Verizon Aug 1982 - Nov 1988
Special Services Technician Alcatel Transcom Dec 1984 - Aug 1986
Senior R&D Lab Technician
National Resource Manager and Program Manager Verizon - Greater Boston Area Mar 2000 - Oct 2006
Customer Support Manager and Infrastructure Manager Verizon - Greater Boston Area Mar 1996 - Mar 2000
Senior Manager - IT Program Office Verizon - Greater Boston Area Nov 1992 - Mar 1996
Staff Director - Project Management Verizon Nov 1988 - Nov 1992
Systems Analyst & Senior Programmer Verizon Aug 1982 - Nov 1988
Special Services Technician Alcatel Transcom Dec 1984 - Aug 1986
Senior R&D Lab Technician
Education:
Lesley University 1996 - 1999
Bachelor of Science, Business Management Rhode Island School of Electronics 1980 - 1982
Certificate, Electronic Technology
Bachelor of Science, Business Management Rhode Island School of Electronics 1980 - 1982
Certificate, Electronic Technology
Skills:
Program and Project Management, Contact Center Management, Process Design and Improvement, Information Technologies, Customer Service Management, Self Service Channel Management, Web-based Customer Support, Call Reduction Initiatives, Call Delivery Technologies, Telecommunications, Telecommunications Management, Call Center, Program Management, Information Technology, Self Service, Managed Services
Interests:
Bass Guitar, Physical Fitness
Honor & Awards:
Received the Verizon Excellence Award for identification and deployment of an innovative online technical support tool producing cost-savings and increasing customer satisfaction.
Oil Truck Driver
Location:
Fort Benning, GA
Industry:
Law Enforcement
Work:
Us Army
Infantryman Boston Beer Garden Sep 2013 - Dec 2015
Doorman Waterclub Marina Bay Jun 2012 - Dec 2015
Security Nantucket Police Department Jun 2015 - Sep 2015
Community Service Officer Norfolk County Sheriff's Office Jan 2015 - May 2015
Intern Devaney Energy Jan 2015 - May 2015
Oil Truck Driver
Infantryman Boston Beer Garden Sep 2013 - Dec 2015
Doorman Waterclub Marina Bay Jun 2012 - Dec 2015
Security Nantucket Police Department Jun 2015 - Sep 2015
Community Service Officer Norfolk County Sheriff's Office Jan 2015 - May 2015
Intern Devaney Energy Jan 2015 - May 2015
Oil Truck Driver
Education:
Fayetteville Technical Community College 2019 - 2019
University of Massachusetts Boston 2012 - 2015
Bachelors, Bachelor of Science, Corrections, Criminal Justice
University of Massachusetts Boston 2012 - 2015
Bachelors, Bachelor of Science, Corrections, Criminal Justice
Skills:
Security, Firearms, Time Management, Microsoft Word, Leadership, Firearms Handling
Languages:
English
Certifications:
American Heart Association
Atv Saftey Institute, License 2525985
Qpr For Suicide Prevention
Commonwealth of Massachusetts, License 12547567A
The National Rifle Association of America, License 186729428
Cpr/First Aid. For Professional Rescuer
License 2525985
Qpr Gatekeeper Certificate
License 12547567A
License 186729428
Atv Saftey Institute, License 2525985
Qpr For Suicide Prevention
Commonwealth of Massachusetts, License 12547567A
The National Rifle Association of America, License 186729428
Cpr/First Aid. For Professional Rescuer
License 2525985
Qpr Gatekeeper Certificate
License 12547567A
License 186729428
Owner
Location:
3 Windsor Rd, North Quincy, MA 02171
Industry:
Construction
Work:
Pagliarini Construction
Owner
Owner