Work:
Extensis
Technical Support Team Lead
Education:
Pima Community College 2005 - 2012
Associates, Studio Arts, Art
Skills:
Customer Relationship Management, Microsoft Dynamics, Microsoft Dynamics Crm, Records Management, Contact Centers, Customer Service, Communication, Writing, Document Management, Forms, Confluence, Diagramming, Business Strategy, Computer Networking, Network Administration, Operating Systems, Windows Server, Technical Support, Mobile Device Management, Windows, Cloud Computing, Comptia, System Administration, Zendesk, Server Administration, Adobe Illustrator, Digital Illustration, Illustration, Logo Design, Adobe Indesign, Adobe Photoshop, Programming, Python, Javascript
Certifications:
Microsoft Dynamics Crm Essential Training
Delivering Bad News To A Customer
Customer Service: Working In A Customer Contact Center
Writing Customer Service Emails
Learning Confluence
Managing Customer Expectations For Frontline Employees
Creating A Positive Customer Experience
Windows Server 2016: Installation and Configuration
Windows Server 2016: Install and Configure Active Directory
Windows Server 2016: Configure Hyper-V
Windows Server 2016: Dns
Windows Server 2016: Storage Services
Windows Server 2016: Dhcp
Windows Server 2016: Ip Addressing
Windows Server 2016: Active Directory Enterprise Infrastructure
Windows Server 2016: Manage, Monitor, and Maintain Servers
Windows Server 2016: High Availability
Comptia A+ (220-901) Cert Prep: 1 Core Processing
Comptia A+ (220-901) Cert Prep: 2 Core Hardware
Comptia A+ (220-901) Cert Prep: 3 Peripherals and Building A Pc
Comptia A+ (220-901) Cert Prep: 4 Displays and Printers
Comptia A+ (220-901) Cert Prep: 5 Networking
Comptia A+ (220-901) Cert Prep: 6 Laptops and Mobile Devices
Comptia A+ (220-902) Cert Prep: 1 Introduction To Computers
Comptia A+ (220-902) Cert Prep: 2 Putting Pieces Together
Comptia A+ (220-902) Cert Prep: 3 Windows Basics
Comptia A+ (220-902) Cert Prep: 4 Virtualization Printers and Troubleshooting
Comptia A+ (220-902) Cert Prep: 5 Mobile Devices
Become A Comptia A+ Certified Technician
Comptia A+ (220-902) Cert Prep: 6 Securing Computers
Comptia A+ Cert Prep (220-901 and 220-902): the Basics
Comptia A+
Illustrator Cc 2018 One-On-One Fundamentals
Indesign Cc 2019 Essential Training
Photoshop Cc 2019 One-On-One: Fundamentals
Programming Foundations: Fundamentals
