Location:
411 Farwell Ave, South Saint Paul, MN 55075
Work:
Ecowater Systems Llc
Jan 2019 - Sep 2019
Director of Customer Service
When I Work
Oct 2017 - Sep 2018
Director Customer Care and Success
The Sportsman's Guide
Jul 1, 2015 - Apr 2017
Senior Director Customer Experience at Sportsman's Guide
Bluestem Brands, Inc.
Apr 2013 - Jun 2015
Director, Offshore Vendor Relations, Customer Engagement
Edmentum
2006 - 2013
Senior Director of Operations
Midwest Call Center Association
2006 - 2013
Board Member and Vice President
Positive Approach Consulting
2004 - 2006
Owner
Cramer Building Supply
Sep 2003 - 2005
Vice President of Finance and Administration
Altara
2002 - 2004
Director of Business Development
Microsoft
2000 - 2002
Director Product Manager
Larsonallen
1998 - 2000
Senior Implementation Consultant
Trane
1995 - 1998
Senior Business Systems Analyst
Lunda Contruction
1992 - 1995
Project Accountant
Education:
University of Minnesota - Twin Cities 2016 - 2020
University of Minnesota 2017 - 2017
Winona State University 1988 - 1991
Bachelors, Bachelor of Science, Accounting
Skills:
Leadership, Process Improvement, Customer Experience, Saas, Crm, Management, Strategic Planning, Salesforce.com, Strategy, Cross Functional Team Leadership, Vendor Management, Sales Management, Team Building, Account Management, Professional Services, Sales, Project Management, Team Leadership, Operations Management, Analytics, Management Consulting, Erp, Systems Analysis, Talent Development, Training and Development, Performance Management, Quality Assurance, Business Strategy, Accounting, Senior Executive Leadership, Finance, Budgeting, Forecasting, Financial Reporting, Organizational Development, Change Management, Cost Containment, Lean Processes, Employee Engagement, Call Center Management, Client Services Management, Product Development, International Relations, Professional Services Delivery, Mergers and Acquisitions, Customer Experience Design, Business Systems Consulting
Certifications:
Customer Success Management - Level 1
