Work:
Comcast Business
Technician 3, Advanced Products Change of Service
Comcast
Advanced Resolution Expert
Comcast
Advanced Technical Support Coordinator
Education:
University of Massachusetts Lowell 2014 - 2018
Bachelors
University of Massachusetts Amherst 1993 - 1998
Bachelors, Media Studies, Communication
Skills:
Customer Service, Team Building, Public Speaking, Microsoft Office, Call Centers, Project Management, Leadership, Strategic Planning, Microsoft Excel, Nonprofits, Telecommunications, Community Outreach, Vendor Management, Budgets, Social Networking, Management, Powerpoint, Social Media, Telephony, Voip, Troubleshooting, Technical Support, Networking, Routers, Internet Protocol Suite, Operating Systems, Customer Satisfaction