Michael T Pineda, 483801 W 13Th St N UNIT 918, Wichita, KS 67203

Chicago, IL

Financial Services

Villagemd
Manager, Talent Acquisition, Technology and Analytics Manulife
Financial Advisor and Consultant Tata Consultancy Services Aug 2014 - Feb 2015
Business Process Lead Network Analyst Convergys Jan 2013 - Aug 2014
Escalations Manager Convergys Jul 2011 - Dec 2013
Senior Customer Care Specialist

University of Illinois at Chicago 2005 - 2010
Bachelors, Bachelor of Arts University of the East 2002 - 2006
Bachelors, Bachelor of Science, Nursing Dlsu - College of Saint Benilde 2001 - 2002
Bachelors, Bachelor of Science, Management Colegio San Agustin - Makati 1990 - 2001

Customer Service, Life Insurance, Customer Experience, Financial Services, General Insurance, Financial Planning, Customer Satisfaction, Customer Support, Team Leadership, Banking, Management, Outsourcing, Technical Support, Retail Banking, Business Process Improvement, Call Centers, Estate Planning, Technical Leadership, Talent Management, Service Delivery, Bpo, Avaya, Contact Centers, Call Center Development, Process Improvement, Customer Retention, Microsoft Office

English
Tagalog

Traditional Life and Variable Universal Life Licensed Adviser

Chicago, IL

Staffing And Recruiting

Mondo
Senior Recruitment Consultant Forte Group Inc. Apr 2016 - Mar 2018
Account Manager Forte Group Inc. Feb 2015 - Apr 2016
Technical Recruiter Groupon Nov 2014 - Feb 2015
Area Sales Manager Showingtime Aug 2011 - Aug 2014
Account Manager Directions Training Center Feb 2011 - Aug 2011
Education Consultant Directions Training Center Dec 2010 - Mar 2011
Training Opportunity Specialist Starbucks Aug 2004 - Dec 2010
Barista

University of Illinois at Chicago 2005 - 2010
Bachelors, Bachelor of Arts, Education, History Hersey High School

Sales, Management, Customer Service, Account Management, Social Media, Crm, Microsoft Office, Cold Calling, Training, Lead Generation, Social Media Marketing, Team Building, New Business Development, Customer Relationship Management, Event Planning, Marketing Strategy, Sharepoint, Team Leadership, Business Development, Instructor Led Training

Working Out
Writing Songs
Traveling
Politics
Education
Environment
Playing Music
Reading
Human Rights

English
Italian
Tagalog

Greater Chicago Area

Transportation/Trucking/Railroad

United States

Saint Peter college of Technology - Tarlac City 2010 to 2011
Co in Computer Technology Saint Peter College of Technology
Computer Technology

ShowingTime Aug 2011 to 2000
KEY ACCOUNT MANAGER EDUCATION CONSULTANT - Chicago, IL Mar 2011 to Aug 2011 TRAINING OPPORTUNITY SPECIALIST - Chicago, IL Dec 2010 to Mar 2011 Starbucks Coffee Company - Chicago, IL Aug 2004 to Dec 2010
SHIFT SUPERVISOR