Michael Radoff resumes & CV records
Resumes
Director Of Customer Care
Location:
6272 south Knoxville Ave, Tulsa, OK 74136
Industry:
Government Administration
Work:
City of Tulsa
Director of Customer Care Novo 1 Aug 2011 - Aug 2012
Service Delivery Director Gannett Mar 2008 - Aug 2011
Call Center Site Manager Tulsa Consumer Solutions Center Gannett Feb 2001 - Mar 2008
Circulation Director- the Springfield News-Leader, the News-Star, the Sheboygan Press
Director of Customer Care Novo 1 Aug 2011 - Aug 2012
Service Delivery Director Gannett Mar 2008 - Aug 2011
Call Center Site Manager Tulsa Consumer Solutions Center Gannett Feb 2001 - Mar 2008
Circulation Director- the Springfield News-Leader, the News-Star, the Sheboygan Press
Education:
Purdue University 2010 - 2010
University of Wisconsin - Milwaukee 1985 - 1987
Bachelors, Bachelor of Business Administration, Marketing University of Wisconsin - Madison
University of Wisconsin - Milwaukee 1985 - 1987
Bachelors, Bachelor of Business Administration, Marketing University of Wisconsin - Madison
Skills:
Leadership, Crm, Call Centers, Customer Service, Training, Management, Performance Management, Customer Satisfaction, Call Center, Workforce Management, Strategy, Sales, Customer Retention, Leadership Development, Operations Management, Program Management, Process Improvement, Customer Experience, Project Management, Team Building, Coaching, Customer Acquisition, Budgets, Account Management, Business Analysis, Employee Engagement, Newspapers, Strategic Planning, Contact Centers, Vendor Management, Team Management, Business Process Improvement, Newspaper, Cross Functional Team Leadership, Employee Training, Change Management, Sales Operations, Start Ups, Entrepreneurship, Team Leadership, Telecommunications, Quality Assurance, Outsourcing, Forecasting, Mentoring, Analysis, Recruiting, Employee Relations, Time Management
Interests:
Education
Certifications:
Essential Principles of People Management
International Customer Management Institute
International Customer Management Institute
Michael Radoff
Location:
Tulsa, Oklahoma
Industry:
Government Administration
Skills:
Call Center, Customer Retention, Customer Acquisition, Customer Service, Employee Engagement, Newspaper, CRM, Leadership Development, Workforce Management, Performance Management, Process Improvement, Sales, Customer Experience, Strategy, Budgets, Mentoring, Training, Project Management, Leadership, Sales Operations
Certifications:
Essential Principles of People Management, International Customer Managment Institute