Work:
Consumers Energy
- Jackson, Michigan Area since Oct 2012
Director, Technology Management
Pfizer
Oct 2010 - Nov 2012
Operations Delivery Lead - AMER Region
American Water
Mar 2009 - Jun 2010
ITS Service Delivery Manager
American Water
Feb 1999 - Feb 2009
Director, IT Client Services
College Misericordia
Jul 1996 - Feb 1999
Technical Support Coordinator
Education:
Liberty University 1996 - 2000
Bachelors, Bachelor of Science, Management
Harvard Law School
Skills:
It Strategy, It Management, Itil, Process Improvement, Integration, Vendor Management, It Service Management, Change Management, Business Process Improvement, Leadership, Outsourcing, Program Management, Business Process, Business Analysis, Disaster Recovery, It Operations, Strategy, Security, Crm, Project Planning, Data Center, Incident Management, Software Documentation, Enterprise Architecture, Strategic Planning, Customer Service, Infrastructure, Visio, Requirements Analysis, Service Delivery, Governance, Networking, Service Design, Service Operations, Sdlc, Pmp, Business Intelligence, Managed Services, Project Portfolio Management, Pmo, Human Resources, Customer Relations, Operations Management, It Outsourcing, Executive Management, Service Management, Contract Negotiation, Servers, It Governance, Vendor Relations
Interests:
Mixed Martial Arts
Fitness
New Technology
Privot Pilate