Location:
9021 Opus Dr, Las Vegas, NV 89117
Work:
Pacificorp
1995 - Apr 2014
Director, Customer Services
Nv Energy
1995 - Apr 2014
Vice President Customer Operations
Johnson Controls
1990 - 1995
Sales Management-Performance Contracting
Education:
Westminster College 1983 - 1985
Master of Business Administration, Masters
Weber State University 1979 - 1983
Bachelors, Bachelor of Arts, Business, Communications
Skills:
Management, Leadership, Program Management, Process Improvement, Business Process Improvement, Call Centers, Call Center, Cross Functional Team Leadership, Business Analysis, Customer Satisfaction, Workforce Management, Vendor Management, Customer Service, Project Management, Customer Experience, Strategic Planning, Project Planning, Team Leadership, Change Management, Sales, Performance Management, Operations Management, Business Process, Training, Crm