Ahmed A Mohammed, 432099 Burns View Ln, Lawrenceville, GA 30044

2019031, Oct 10, 2019

Apr 10, 2018

15/949893

- Basking Ridge NJ, US
Sreeharsha Lanka - Bridgewater NJ, US
Pradeep Bharthur Shanthraj - Piscataway NJ, US
Neil Thomas Razzano - Hillsborough NJ, US
Shankar Venkatesan - Edison NJ, US
Trisha Mahajan - Princeton Junction NJ, US
Stephen John Soltys - Warren NJ, US
Moorthy Sengottaiyan - Somerset NJ, US
Saivivek Thiyagarajan - Ashburn VA, US
Ahmed Pasha Mohammed - Piscataway NJ, US
Sandeep Kumar - Piscataway NJ, US

Verizon Patent and Licensing Inc. - Basking Ridge NJ

G06F 17/27
G06N 99/00
G06F 17/30
H04L 12/58

A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform, configured to provide entry of intents, associated responses and search terms, and to construct and store conversation controllers, each based at least in part on one or more of the intents, and build conversation flows, each based at least in part on one or more of the conversation controllers. An artificial intelligence (AI) connector platform couples to the conversation construction and management platform, and is configured to receive natural language (NL) search data from a chatbot channel, format the NL search data into an input protocol of a selectable NL processing engine and receive a response from the NLP engine and, based at least in part on one or more of the conversation flows, convert the NLP engine response to a personalized response, and send the personalized response to the chatbot channel.