Location:
924 Shaman Xing, Murfreesboro, TN 37128
Work:
Verizon Business Markets
Senior Manager, Client Service Management
Xo Communications
2012 - 2013
Client Services Manager Ii, Centralized Client Services
Xo Communications
2011 - 2012
Area Client Services Manager, Direct
Xo Communications
Jun 2008 - 2012
Client Services Supervisor, Centralized Client Services
Xo Communications
2006 - 2008
Centralized Retention Representative
Education:
Bethel University, College of Professional Studies 2014
Tennessee State University 2008 - 2010
Skills:
Customer Retention, Customer Satisfaction, Account Management, Management, Customer Service, Co Location, Voip, Mpls, Sales, Crm, Solution Selling, Team Leadership, Sip, Telephony, Unified Communications, Leadership, Ethernet, Contact Centers, Contract Negotiation, Customer Experience, Telecommunications, Voice Over Ip, Internet Protocol, Customer Relationship Management, Building Relationships, Training, Employee Training, Networking, Sip Trunking, Customer Relations, Call Centers, Multiprotocol Label Switching, Cloud Computing, Sales Process, Salesforce.com, Training and Development, People Manager, Telecommunication Services, Energetic Leader
Certifications:
Itil Foundation Certificate In It Service Management