Work:
Merit Roasting
Owner
24-7 Intouch
Jun 2013 - Jan 2014
Director of Customer Experience
West Business Services
Apr 2010 - May 2013
Business Director of Client Operations
Local Coffee
Apr 2010 - May 2013
Owner
West Corporation
Apr 2000 - Dec 2003
Vice President of Client Services
Education:
Texas Woman's University 1994
Lloyd V. Berkner High School 1987
Texas Woman's University
Skills:
Customer Experience, Customer Retention, Call Centers, Customer Satisfaction, Strategy, Account Management, Outsourcing, Process Improvement, Performance Management, Call Center, Vendor Management, Workforce Management, Sales Management, Crm, Operations Management, Mobile Devices, Training, Telecommunications, Contact Centers, Lead Generation, Telemarketing, Sales Process, Sales Operations, Salesforce.com, Call Center Development, Solution Selling, Inbound Marketing, Ivr, Bpo